Are all items purchased online covered by warranty?
Products sold directly by IdeaMart are purchased from authorised OEM Partners. Some of the devices are covered under a manufacturer’s warranty.
We also offer a standard 7-day return policy for items in case you need to make a return.
To return any items bought on ideamart.com.ng, ensure the item is in line with the conditions in the Return Policy.
How do I request to return an item?
Please call us on 0802 326 2027. You can also chat us on WhatsApp (0802 326 2027)
Can I return my item after the stated returns timeline?
You will not be able to return after 7 days but if it is faulty, it may be covered under warranty and a return can be authorised for the item to be referred to the service centre by an after-sales support team.
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (phone charges properly) the item will be taken to our closest store for you to pick up
How will the delivery be done?
When orders are made and backed with payment (via our integrated payment platform or bank transfer), the buyer takes advantage of our Buyer Protection Program.
Delivery within Ibadan is made by IdeaMart Delivery Service. Other deliveries outside Ibadan may be processed through reputed couriers.
What is the estimated delivery time?
Maximum delivery time is 7 days however, this may vary by location (it will be less depending on the location) and even product.
Delivery time for products are usually indicated on the product detail page.
Does IdeaMart deliver internationally?
IdeaMart.com.ng doesn’t deliver items internationally.
You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the delivery address is within Nigeria.
What about warranty & hidden costs?
There are no extra taxes, hidden costs, or charges on products apart from the cost of delivery.
The price stated on the website is the final price, what you see is what you pay. Our prices are all-inclusive, all taxes are included with the list prices.
Can my warranty be voided?
Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.
Can my order be delivered the same day I order?
Yes, your order can be deliver the same day. However, this depends on the product ordered and the location for delivery. It can mostly be achieved for buyers within Ibadan.